Since Sept.2000   Master of MiNE   Piacenza  Italy

·       Master of Management in the Network Economy. Currently participating in this 16 months Master program offered by Università Cattolica of Piacenza in collaboration with The University of California at Berkeley (SIMS). Graduation on December 2001.

1997   Università degli Studi di Pavia  Pavia  Italy                                       

·     University degree in Business Administration and Marketing.

·     Thesis on : ”Pay TV:  Technological Innovation and Market Evolution”

1986   ITIS Mattei  S.Donato M.se

·       Diploma of Computer Science

2001                  University of Virginia   Charlottesville (US)

Visiting Researcher. Completing my Master degree with a 8 months research program at the Computer Science Department. The project is part of a NSF funded program (Denali) and it is specifically aiming to find out what are the critical aspects for a Network Service to be successful in the business world.  

1991-2000                   Telecom Italia   (Italy)                                  

2000   Account Manager of the Large Client Business Division.  Milan Branch        

·     Responsible for managing the company’s relationships with 20 top clients based in the Milan area. This activity was centered at delivering Internet and telecommunication services.  During my 10 months stay in this position, I achieved a 20% growth rate in invoicing services to ITL 8 billions.

1998-1999   Marketing Manager of the Customer Care Service.  Milan Branch

·     In charge of implementing and managing the execution of internal marketing activities  in the Customer Care Service of the  Milan area for improving problem resolution and client service.  Actively contributed to the coordination of  call center(300 operators) activities to also market new services in addition to customer care.

1992–1997  Telephone’s Traffic Analysis Assistant.  Milan Branch

·       Analyzed the Telephone Traffic based on customers’ samples, worked in the evaluation of  the effects of various marketing strategies and implementation of new services.  Also became knowledgeable about the internal budgeting process for the Milan Area Division of Commercial clients. Contributed to the design of new and diverse marketing initiatives aimed at different customer segments.

1995   System Integration Work group participant.  Head Office-Rome

·     Worked as a member of a Support Team on the most important IT company project: IBDA (Company Database Integration). This large project undertaking was focused on  restructuring and reorganizing  the electronic archives then in use by the Telecom Italia.

1994  Work Group Participant: Telecom Italia Dealers Network   Milan Branch                       

·     Participated as a  team member(6 months) with the purpose of setting up of the new Telecom dealers network.

1991  Call Center Operator  (6 months)   Milan Branch

1989-1991 Interviewer for market research. Directa, Cirm, Marketing Technologies.   Milan

·         Interviewer and assistant analyst for different institutes in Milan.

1988  Entertainment Staff   Club Vacanze  Tropea (4 months)                                                                                                                       

·       English: fluent.

·       French: fair spoken, some written.

·       Spanish: good spoken.

 ·       Deep knowledge  of the computer and its applications such as: Word, Excel,  Power Point and comfortable with Dos, Windows2000, Windows NT  and Unix.

·       Born in Milan, Italy on 7/25/1967

·       Italian citizen, single

·       Military service (‘87-’88) in the Aeronautic’s Sport Corp of  Vigna di Valle , near Rome.

·       Available to travel and to relocate.

·       Sports: windsurf, snowboard and soccer.

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