Students with 10 hours of work left 1 hour before the deadline Tell the student Ask their goal: Maximize learning — then teach ignoring deadline Maximize points — then teach small implementable thing If cause is "behind/can't keep up" (not "lazy/started late"): tell instructor Student who blame you Tell them they are doing so Blame transference: blame prof/policies/etc goal: get on their side of the blame line; "what can we do" not "so unfair!" Students who are frustrated/crying/angry Ignore Calm Call it out Second witness Disengage Instructor Police