Assumption you are computer setup expert
		Theoretically not your job
		But if they need it, someone has to help...
		Often very confusing — unusual errors common in large classes
			1. Try
			2. Look it up
			3. Pass the buck


	Questions you can't answer
		Bad options:
			- pretend to know
			- "try this big thing I don't know will work"
			- "I did it like this"
		So-so options
			- go away, look it up, come back
			- stare in silence hoping you figure it out
			- "I don't know; good luck"
		Good options
			- "let's explore this together"
			- "I don't know; let me get someone who might"