Welcome to the Computer Science Support Wiki!
This Wiki has information on nearly everything we do - all the computing services and policies provided by the UVa Computer Science Department (not ITS). There are also answers to some of the most common support requests we receive. If you do not find your answer here, please send mail to root.
- 1 Frequently Asked Questions & Common Requests
- 2 Policies
- 3 Systems Overview
- 3.1 Networking
- 3.2 Storage
- 3.3 Printing
- 3.4 E-mail
- 3.5 Web (http)
- 3.6 Database (Mysql)
- 3.7 Transparent Desktop and Computing Cluster Software Environment
Frequently Asked Questions & Common Requests
Below are answers to a number of our most frequently asked questions and common requests. You may often find the answer to your question here rather than waiting on a response to a request ticket.
- Get Root On My Desktop
- smbmount under Linux
- Connecting to a Linux machine with VNC
- Resolving common Linux problems
- Dual-Monitor Support
- Laptop Support
MAC OS X
- Get An Additional Ethernet Jack
- Wireless Access for a Devices
- Get An IP Address for My Laptop
- SSH Tunneling
- Windows 8 and Cisco Anyconnect VPN client
- Linux and OpenConnect VPN client
- Available Software
- Exceed setup
- Using Exceed with SecureCRT for X11 Forwarding
- Using Exceed and SecureCRT to get a login screen on a remote machine
- Using Cygwin for X11 Forwarding
- Mail Aliases
- Changing Thunderbird Email Threaded View
- Setting up UVA Email
- Setting up Pine (Alpine) for IMAP Gmail
- Email Quotas and Storage
- Archiving CMS or Exchange email to CS IMAP folders
- Access My CVS Repository From Off-Grounds
- Access my home directory from off grounds
- Remote Desktop from work to home/Off-grounds computer
- Print to the Poster Printer
- Print to the Network From a Laptop
- Problem PDF files
- Print to the Ricoh copier
- Adjusting your Graduate Directory Listing
- Access Control Lists
- Interactive/Compute Servers
- Account Quotas After Graduation
- Set Up A Wiki
- Password Security
- Merging PDF Files
- Adjusting Samsung 173/193P monitors
- How to Scan documents from the Copier to your Apollo/Athena Folder
- How to add a network folder as a scan destination
- How to Scan documents from the Copier to your E-Mail
- NSF Facilities Statement
- Using the Rice Hall Conference Rooms
Who gets an account and for how long?
The department issues accounts which grant access to all departmental resources - network, printing, clusters, disk storage, etc. - in keeping with our shared infrastructure model. An account is a single point of authorization for everything, and are generally restricted to those who need access to research and administrative resources in the CS Department. These are not generally issued for instructional support.
CS & CPE Graduate Students
Undergraduates & Others
We also issue accounts to Undergraduate Students, non-CS Faculty & Grad Students and non-UVa Collaborators - anyone actively working with a CS faculty member in some research (non-instructional) capacity, granting access to all departmental resources.
These accounts are housed on the sponsoring faculty member's disk storage and will be maintained as long as the sponsor requests it. Accounts for access to instructional equipment (the Olsson 001 and Rice 340 labs, the lab unix cluster) are issued for courses each semester based on course rolls as provided by your instructor.
If you are working with a CS faculty member in any capacity beyond being enrolled in a course, and wish to have an account, please have the faculty member send mail to firstname.lastname@example.org requesting the account.
Appropriate Use & Abuse Guidelines
The CS department provides a comprehensive computing infrastructure for department members and affiliates in addition to the resources provided for the entire university by ITS.
The department maintains our own wired network infrastructure, along with six public class-C IP address subnets. We rely on ITS for wireless networking.