Setup for UVA Exchange

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Revision as of 14:18, 4 February 2016 by Jpr9c (Talk | contribs) (IMAP)

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The UVA Exchange server supports two access methods: MS-Exchange Services (a proprietary MS protocol) and IMAP. Outlook Web Services provides the propriety Exchange connectivity, and is limited to the Microsoft Outlook client (available for Windows and OS-X).

Outlook Web Services

Outlook For Windows

Outlook for OS-X

Setup OSX Microsoft Outlook For UVA Exchange

IMAP

While ITS does not officially provide support for Thunderbird (they will not address questions regarding your email client usage), we still recommend and support this client. Other IMAP clients also work and have been tested on OSX and Android to yield mobile access. Unfortunately the third party software used by Microsoft to access Exchange via OWS (Outlook Web Services) on mobile platforms is insecure and not permitted on the UVa server.

The official UVA/ITS support page listing these settings can be found here. The settings for all IMAP clients are:

ESERVICES IMAP Settings
Protocol FQDN Server Name Port Encryption Authentication
IMAP mail.eservices.virginia.edu 993 SSL/TLS Normal Password
SMTP mail.eservices.virginia.edu 587 STARTTLS Normal Password

There are a couple of important items to note:

  • The "from:" setting for your imap client must list your UVA id and eservices. This is your "email address" so far as your mail client is concerned (not the same as the "account name"). This is of the form: mst3k@eservices.virginia.edu.Right now it is not possible to send from an alias. We relayed to ITS at a Migration Advisory Committee meeting last summer that this was really very unacceptable to many people. Please be aware that this may affect mailing list subscriptions because mailing list software has no sense of "you" only of an email address string.
  • Many people report issues with the "Authentication Method" that Thunderbird defaults to (Kerberos/GSSAPI) - please be careful to check that it is set to "Normal Password".

Thunderbird Windows & Linux (and other OSes)

Below are short directions and screen shots for either adding a brand new "account" entry or re-configuring your CMS account entry in Thunderbird. These are taken from the unix version of Firefox, but are identical for Windows (and should work on OS-X as well).

Adding a new account

To add your Exchange Server account as a new account, click on "Edit->Account Settings"; you'll get the following dialogue:

Tbird add acct1.png

Click on "Account Actions" in the lower right corner and pick "Add Mail Account" from the drop-down menu; you will get the following dialog:

Tbird add acct2.png

Fill in your E-Services/Exhange address - not an alias - this is key or Eservices will not send outgoing mail for you!. Thunderbird will now attempt to automatically discover the server settings:

Tbird add acct3.png

This generally fails; you can simply click "Manual Settings" and you arrive at:

Tbird add acct4.png

Update the settings to match the ones listed in the table above; they should match the ones in the picture above as well (with your ITS UserID instead of mine!).

You can choose to enter and save your password.

The "Your Name" String can be whatever you want displayed to email recipients.

Your mail should be all set up and ready to use!


Checking/Changing Settings to an existing CMS account entry

OS-X

Setup OSX Apple Mail for UVA Exchange

Useful Links

Email Address Management Tools (Netbadge Login)

Migration Schedule